- 1. What is the difference between ‘search’ and ‘browse’?
- 2. How do I use ‘search all documents’?
- 3. What is ‘browse’ and how does it work?
- 4. How do I use ‘browse by contributor’?
- 5. How do I use ’search by the name of a patient’?
- 6. How do I use ‘browse by investigation‘?
- 7. How does ‘browse’ find the relevant documents?
- 8. How do I search everything?
- 9. I used ‘search by the name of a patient’ but didn’t get any document results. Why?
- 11. Why has some material not been disclosed on this site?
- 12. What is a redacted document and why have documents been redacted?
- 13. What is OCR and how is it used on the site?
- 14. How do I use Adobe Reader to search within documents?
10. Why can’t I find the material I expected to find?
There may be several reasons why you can’t find what you’re looking for:
The search term used doesn’t come up with any – or the right – results.
Try searching again using a different search term. Or you could browse by option, using a different search term, or use ‘search all documents’ first.
The material may not be available on the website, i.e. it has not been disclosed.
If you can’t find what you are looking for using ‘search all documents’, try using the global site search, visible in the top right-hand corner of this website.
The material disclosed has certain names or pieces of information removed from it.
For more information on why and how documents were redacted, see the Redaction framework section of this site.
Other things you may want to consider:
Could the material have been provided by a different contributor?
Has the organisation changed its name?
Have you spelled the person’s name correctly?
Where original documents are handwritten, old or in bad condition, the OCR software may not have been able to ‘read’ the word(s). In this case, a search is only able to find the document if the relevant word(s) are also present in the item’s title or description.
If you know it, try searching for the item via its unique ID or contributor reference. This can be done using ’search all documents’ or through the global site search, visible in the top right-hand corner of this website .